Info Preview environment reminder
From today, Preview is being used exclusively for its intended purpose as a Bellrock-managed pre-production environment. You will continue to have access to Preview as part of your standard entitlement, and for most customers there will be no change to how it is used.
What Preview is for
Preview is provided to give you early visibility of forthcoming product releases before they are deployed to your Production environment. It allows you to review upcoming changes, familiarise yourself with new functionality, plan communications, and prepare your organisation ahead of each release.
How Preview is managed
Preview is managed by Bellrock to support release validation, issue investigation, and platform maintenance. As part of these activities, the environment may be refreshed, restored, or overwritten at any time and without prior notice.
Because Preview is a Bellrock-managed environment, configuration, development, integration, and staging work should not be carried out here, as any changes made cannot be guaranteed to persist.
Configuration and testing
If you require an environment for configuration, development, integration, or staging activities, these should be carried out in your Sandbox environment. Sandbox remains customer-managed and is not refreshed by Bellrock unless requested.
By ensuring Preview is used consistently for its intended purpose, we can maintain a known and reliable pre-production environment for validating releases, investigating issues, and delivering updates with greater confidence—helping provide a more stable and dependable service for all customers.
News Concerto Product Training & Advice
Book onto upcoming Concerto training sessions or request tailored product enablement via our new training hub:
Product Enablement – Make the Most out of Concerto
https://www.concerto.co.uk/product-enablement
You can also visit the Bellrock Community Portal for useful guidance and advice:
https://community.bellrock.co.uk/
If you do not currently have access to the Community Portal, please log a request with the Support Team.
And of course, please continue to contact the Support Team whenever you need assistance.
Info Scheduled Maintenance – Concerto SaaS Platform
Maintenance Window
- Start: Friday 8th May 2026 @ 17:00 BST
- End: Sunday 10th May 2026 @ 23:00 BST
- Maximum Potential Service Interruption: Up to 6 Hours
Why We Are Performing This Work
This planned maintenance forms part of our continued commitment and investment in the resilience, performance, and security of the Concerto SaaS platform. These enhancements are designed to strengthen platform stability and ensure we continue to deliver a secure and reliable service to all customers.
What to Expect
During the scheduled maintenance window, Concerto may be temporarily unavailable or experience intermittent service disruption. While we aim to minimise impact and restore full service as quickly as possible, customers should plan for up to 6 hours within the stated window.
Customer Action
Please ensure all users log out prior to the maintenance window. If users remain logged in, any data created or modified during this time cannot be guaranteed.
We appreciate your understanding and continued partnership as we improve and strengthen the Concerto service.
Note: this work does not impact Wiggledesk or Mobiess customers.